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Houle Insulation, Inc.                     Archived Customer Reviews  on The Service Guide
 
Date of Review: June 09, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Needs Improvement
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$2675

Would you hire again? Yes

Customer Comments: seal attic and blow insulation

Date of Review: June 07, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Good
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$3,325.00

Would you hire again? Yes

Customer Comments: Insulation project, seal all by passes, air leaks and insulate, attic and blind areas of a 1-1/2 story house.

Date of Review: May 30, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$2775.00

Would you hire again? Yes

Customer Comments: Our house is approximately 70 years old and needed extensive insulation work. After an extensive examination of the house, Arnie Olson prepared an estimate of the work and costs involved. Each item was carefully explained so we had a clear idea of what needed to be done and why. He also gave us a day and time. On the day of insulation, his workers arrived exactly on time, were efficient, and finished the entire job in around five hours. They were considerate of our home, protecting the interior area they had to work in. They left both the interior and exterior in pristine condition. They were a pleasure to work with.

Date of Review: May 28, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$3985

Would you hire again? Yes

Customer Comments: Insulated /re-insulated our attic and storage areas. We had a major problem with ice dams in the winter of 2010/2011 which were attributed to poor/old insulation. The entire experience from calling to set up a time for an estimate through final clean-up was exceptional. They had a busy spring due to the bad winter, and brought in a previous owner of the company to help with doing estimates in a timely manner. He was thorough and answered all questions in detail. The crew that came verified all the work that was to be done, were very careful about keeping the mess confined to the work areas, and left the work areas cleaner than when they started. The quality of the work seems very good. The proof of that will, of course, come when we again use our AC or heat, but we have no concerns at this point and highly recommend this company for their commitment to customer service and quality work.

Date of Review: May 27, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$1983.00

Would you hire again? Yes

Customer Comments: Two companies quoted the air sealing and attic insulation of my home in December 2010. Even though Arne´s bid was higher, I was impressed with Arne´s explanation of the project and his knowledge of this work. I explained that I wasn´t sure when I would have the funds for the work. I emailed Houle Insulation in late April. I asked for an updated quote with current pricing and asked if my neighbor could have a quote also. I asked if the both homes could be completed on the same day. My December quote was honored and my neighbor was quoted. At 7:30 A.M. May 18th three gentlemen arrived, introduced themselves and explained what each person would do. They laid a tarp from my front door to my attic entrance in the back bedroom. A second truck arrived with a fourth worker. They each had a job and worked non stop, building new ventilation chutes, sealing duct work, lights, plumbing and electrical bypasses. They then blew in cellulose, and sealed the attic access door. Tarp was removed, entire area was vaccuumed. The Blower door test went from 1005 to 806 CFM. My home & yard was cleaner then before they arrived. They took lunch and started on my neighbor´s attic.

Date of Review: May 24, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Good
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$5500

Would you hire again? Yes

Customer Comments: Insulating attic for a five plex apartment building, venting bathroom fans through attic

Date of Review: May 18, 2011
Overall Value Good
   
Quality of Work Good
Communication Good
Professionalism Good
Price Good
Trustworthy Good
On-Time Good
Cleanliness Average
Customer Service Average
Approximate Cost of Project or
Service Call:
$3,000

Would you hire again? Yes

Customer Comments: Insulated my attic and 2nd level walls. Very Professional and did a pretty good job on cleanup. Only issue was when they were blowing isulation into the walls they cracked 3 of them. Am still waiting for them to come out and fix my bedroom wall (all they do is put up new sheetrock - it is up to me to mud, sand, texturize and paint - ugghhh).

Date of Review: May 18, 2011
Overall Value Good
   
Quality of Work Good
Communication Good
Professionalism Good
Price Good
Trustworthy Good
On-Time Good
Cleanliness Good
Customer Service Good
Approximate Cost of Project or
Service Call:
$4545

Would you hire again? Yes

Customer Comments: insulation

Date of Review: May 01, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Good
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$2,200

Would you hire again? Yes

Customer Comments: Insulated house attic, foyer attic, and common wall (attached garage).

Date of Review: March 30, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$

Would you hire again? Yes

Customer Comments: Re-insulated parts of our house, including the lower level. Workers did an excellent job, also, of sealing around recessed lights and electrical bypasses. Had been looking into another company also and decided to hire Houle. We feel we made a good choice and are very happy. Houle did exactly what they said they would do with no surprises! Good service. Nice people. Professional. Competent. We would not hesitate to recommend them.

Date of Review: March 30, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$2000

Would you hire again? Yes

Customer Comments: Houle came out at the end of December to give us an estimate for insulating our attic. The estimate and the final project were the same, no surprises. They told us when they would be able to complete the project and then called prior to set up a date. They were on time, thorough, professional and prepared the area with tarps to protect our floors and carpets. They cleaned up so well after they were finished that we wouldn´t have known they were even there. We were pleased with the service. Arnie was great when he came to do the estimate. He explained everything that needed to be accomplished. The individuals who did the work were just as thorough telling us what they had done. All of this made for a very pleasant experience.

Date of Review: March 23, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$3,200

Would you hire again? Yes

Customer Comments: Our attic was insulated.

Date of Review: March 18, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$4150.00

Would you hire again? Yes

Customer Comments: All attic bypasses were sealed, air chutes for soffit ventilation was installed, attic access doors were insulated, and attic was insulated to an R-50 with class A cellulose insulation. The crawl space was sealed with a poly vapor barrier and closed cell polyurethane foam was applied on exterior walls of crawl space and rim joists.

Date of Review: February 17, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$1995.00

Would you hire again? Yes

Customer Comments: Insulated attic. Did a number of other needed things, as well. Sealed around all light fixtures and vents where heat was previously escaping; had to build a small block wall around entrance to allow needed insulation; added air scoops along a curved wall along our stairs. We were very, very satisfied with this company. Cleaned up, vaccuumed everything beautifully. Used tarps indoors to prevent dust from getting on our furniture. Very caring and careful, prompt, polite, nice people. Would definitely recommend.

Date of Review: February 11, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$ 2000.

Would you hire again? Yes

Customer Comments: The company sealed all openings in the attic and blew in insulation to equal R50.

Date of Review: February 06, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Excellent
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$4000.00

Would you hire again? Yes

Customer Comments: Had my attic insulated. Arne, the company owner, was the person who actually did the estimate. He offered very good ideas of what needed to be done, some things that no one else had ever suggested. The whole crew was on time, the finished product looks amazing, the house feels much more comfortable, and when the crew left they made sure they had cleaned the areas they worked in to my satisfaction! Phone calls/emails with the company were always promptly returned. Could not be more pleased with the work. The estimate was exactly what I paid. Would hire Houle again and again.

Date of Review: February 05, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Good
Professionalism Excellent
Price Good
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$1685

Would you hire again? Yes

Customer Comments: I had insulaton installed in my attic. Houle was very professional. They worked with me to negotiate a discounted rate due to the fact that I missed out on a rebate from my energy company. I thought this was excellent customer service. The workers were very conscientious & respectful of my home. They were neat, clean and efficient. I liked that they are family owned, and they were highly recommended also. Overall, a great experience.

Date of Review: January 27, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Good
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$$2,700.00

Would you hire again? Yes

Customer Comments: This company repaired and added to the existing insulation in the attic. They also filled in the gaps around the foundation and the basement wall. Very clean and quiet while doing their work. The 3-man team was courteous and considerate. Worked hard all day long and kept up with -20 degrees outside. Yes, I will hire this company again.

Date of Review: January 20, 2011
Overall Value Excellent
   
Quality of Work Excellent
Communication Excellent
Professionalism Excellent
Price Good
Trustworthy Excellent
On-Time Excellent
Cleanliness Excellent
Customer Service Excellent
Approximate Cost of Project or
Service Call:
$2240.

Would you hire again? Yes

Customer Comments: Sealing and insulating attic on 1882 home. The estimator and workers were all very pleasant and helpful, careful with our property, including worrying about and protecting against safety hazards as they worked. They were thorough, quick, and even found and fixed extras that needed doing at no extra cost.

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